Privacy Policy pik88 – Our Commitment to Protecting Your Personal Data

Pik88 takes seriously its responsibility to protect the privacy of every member who entrusts us with their personal information. This Privacy Policy is designed not merely to meet legal requirements, but as a reflection of our genuine commitment to transparency and respect for our users.

This policy applies to all users of the pik88 platform, including website visitors, registered members, and any individuals who interact with our platform via web browser, mobile app, or official pik88 communication channels.

If you do not agree with this privacy policy, please discontinue your use of the pik88 platform. Privacy-related enquiries can be sent to our team via the live chat within the platform.

Pik88 collects information across several categories depending on how you interact with the platform:

Information You Provide Directly

• Registration data: full name, date of birth, identification card number, email address and phone number.
• Financial information: bank account numbers, e-wallet details and information on other payment methods used for deposits and withdrawals.
• Identity verification documents (KYC): copies of identification cards, bank statements or other supporting documents when requested for the verification process.
• Communication information: content of conversations with our support team via live chat or email.

Automatically Collected Information

• Device data: device type, operating system, phone model, and unique device identifier.
• Network data: IP address, web browser type, internet service provider (ISP) name, and geographic location based on IP.
• Game activity data: betting records, game results, transaction history and gaming session durations.
• Navigation data: pages visited, links clicked, and time spent in each section of the platform.

Pik88 uses collected data for clear and lawful purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

• Account management: register accounts, verify identities and manage member profiles.
• Transaction processing: process deposits, manage withdrawals and maintain accurate financial records.
• Platform security: detect fraudulent activity, prevent money laundering and continuously monitor account security.
• Customer service: respond to enquiries, resolve complaints and provide technical support.
• Platform improvements: analyse usage patterns to improve platform functionality, interface and overall user experience.
• Promotional communications: keep you informed about the latest bonus offers and promotions – you may opt out of marketing communications at any time.
• Legal compliance: fulfil reporting obligations to the relevant authorities when required by law.

Pik88 does not sell or trade your personal information. However, there are limited situations where we need to share information with certain parties:

Trusted Service Providers

Pik88 works with third-party service providers that assist us in operating the platform, including payment processing providers, cloud service providers and security technology providers. These parties are only permitted to access data necessary to perform their functions and are bound by strict confidentiality agreements.

Legal Requirements

Pik88 will disclose personal information to the authorities when required by law, court order or for the purpose of preventing fraud and criminal activity related to the platform.

Business Transfer

In the event of a merger, acquisition, or sale of pik88 assets, user information may be transferred as part of the business assets. You will be notified in advance via an in-platform notice if this occurs.

Protecting your personal data is more than a legal obligation for pik88 – it is a moral responsibility to every member who entrusts us with their information. The following are the security measures we implement:

• 256-bit SSL encryption: all data transmitted between your browser or app and pik88 servers is fully encrypted.
• Encryption of data at rest: personal data stored in our databases is also encrypted using industry-standard encryption algorithms.
• Two-factor authentication (2FA): available to all member accounts as an additional security layer that we strongly encourage you to activate.
• Continuous security monitoring: automated and manual monitoring systems operate 24/7 to detect anomalies and security threats.
• Internal access controls: pik88 staff are only granted access to data that is strictly necessary for carrying out their duties.
• Periodic security audits: pik88 undergoes regular independent security assessments to ensure our systems consistently meet the latest standards.

Pik88 uses cookies and similar tracking technologies to enhance user experience, ensure platform security and understand how the platform is used.

Types of Cookies We Use

• Essential Cookies: required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: gather information on how you use the platform to help us identify areas for improvement. This data is aggregated and does not identify individuals.
• Functional Cookies: save your preferences such as language and display settings to enhance ease of use.

You can manage cookie settings through your browser settings. However, disabling essential cookies may affect your ability to use certain platform features.

As a pik88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Pik88 does not retain personal data longer than necessary for the purposes stated in this policy. The following are general guidelines for our data retention periods:

• Active account data: retained for the duration your account is active and for the required period following account closure for complaint or claims purposes.
• Financial transaction records: retained for a minimum of 7 years in accordance with standard financial compliance requirements.
• Support communication logs: retained for 2 years for reference and complaint resolution purposes.
• Cookie and session data: session cookies are deleted when you close your browser; persistent cookies expire within a defined period.

When data is no longer needed, pik88 will delete or anonymize it using secure methods to ensure it cannot be recovered.

The pik88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If you believe a minor has registered a pik88 account or provided us with their personal information, please contact our support team immediately. We will take action to delete the account and associated data promptly upon receiving a valid report.

Pik88 employs an age verification process during registration and reserves the right to request proof of age in the form of an official identification document at any time.

If you have any questions, concerns, or wish to exercise your privacy rights, the pik88 team is ready to assist. We take every privacy-related inquiry seriously and are committed to providing a satisfactory response.

• Live Chat: available 24/7 via the chat icon at the corner of the platform – the fastest way to get a response.
• Email: [email protected] – for more detailed enquiries or those requiring written documentation.

Pik88 is committed to resolving privacy enquiries within 14 business days of receipt. We also reserve the right to request additional information to verify that we are dealing with the legitimate account owner before disclosing or modifying any data.